Change-of-mind cancellations and returns

Tell us within 14 days after delivery if you wish to cancel an ordinary website order. You then have a further 14 days to send the goods back.

This is a statutory right for consumers. We voluntarily offer the same 14-day process to business customers placing ordinary website orders unless separate trade or quotation terms were agreed before purchase.

Email sales@snowchainsandsocks.co.uk with your name, order number and the item being returned. You can also use the model cancellation form in our Website Terms of Sale. We will confirm the correct return instructions and address. Your right to cancel does not depend on receiving a return authorisation.

For a change-of-mind return, you pay the direct return cost. Use protective packaging and a tracked service, and keep proof of sending.

You may inspect and carefully trial fit the product as you could reasonably do before deciding to keep it, but do not drive on it. Return all parts, instructions, gloves, spare links, tensioners and the original bag or case.

We may reduce the refund where handling, use, damage, contamination or missing parts have reduced the value.

Please note that we consider carrying chains or socks in your car, where you are legally required to do so – ‘use’.

Refunds for change-of-mind returns

We will refund the returned product price including it’s original delivery. Extra paid for an enhanced or timed service is not normally refundable unless that service was not provided as agreed.

We may wait until the goods are returned or you provide evidence of sending them. The refund will be made without undue delay and no later than 14 days after the relevant return or evidence is received, normally to the original payment method.

Faulty, damaged, incorrect or mis-described goods

Contact us at sales@snowchainsandsocks.co.uk as soon as possible with the order number, a description of the problem and photographs where useful.

If the product is faulty, unsafe, damaged before delivery, mis-described or not what you ordered, we will provide the remedy required by law and pay or reimburse reasonable return costs. Depending on the circumstances this may be a refund, repair, replacement or price reduction.

Consumers normally have a 30-day short-term right to reject goods that do not meet the legal requirements. Other remedies can continue after that period. A warranty does not replace these rights.

Damage caused by incorrect fitting, incorrect tension, use on an unsuitable vehicle, excessive speed, wheelspin, extended use on roads without snow or ice, collision, ordinary wear or failure to follow instructions is not normally a manufacturing fault.

Incorrect fit or size

Please note: Products do not always list ALL suitable tyre sizes, often they only choose a selection. If you’re looking at the packaging there could be many more suitable size than those shown. You can recheck the search on our website to confirm suitability.

Check the tyre size on the tyre sidewall and the vehicle handbook before ordering. A tyre-size match does not guarantee wheel-arch, brake, suspension or bodywork clearance.

If you entered the correct information and our website supplied or specifically recommended the wrong size, contact us, return the socks and we will resend a replacement size or product. However, our website search is a very reliable guide as to what fits – not all sizes are listed on packaging.

If an incorrect tyre size or vehicle detail was entered, or the product size is correct but the vehicle does not have sufficient clearance, the change-of-mind return conditions may apply.

Please report a fitment issue promptly, ideally within 30 days, but this request does not reduce statutory rights.

Return preparation

Do not send a product loose or attach labels directly to the retail case or fabric bag. Place it inside suitable outer packaging where reasonably possible.

Include or clearly state your name, order number, contact details and whether you are requesting a refund or exchange.

Contact us before sending a suspected faulty product so that we can provide the appropriate address, carrier instructions or evidence requirements. This request is intended to speed up the process and does not remove legal rights.

Contact

Email: sales@snowchainsandsocks.co.uk

Telephone: +44 (0) 1634 914400

Postal address: Automotive Wheels Ltd, A3 Saxon Place, Medway Valley Park, Rochester, Kent, United Kingdom, ME2 2NW