Unused products can be returned to us within 14 days of delivery for a full refund or exchange (Taking chains or socks on a journey where they might be needed or legally required is considered use) . Products and packaging must be in the same good condition that they were supplied in. Please quote your name, address and order number and the new product part number required for exchange or request to refund in with your return and ideally inform us before they are returned and return them using a tracible delivery service. Full details about returns can be found on our returns page.